If you have any questions or concerns please contact [email protected].
We do not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to register for our services. If you are under 13, please do not attempt to register for the services or send any information about yourself to us, including your name, address, telephone number, or email address. No one under age 13 may provide any personal information to us or on the services. In the event that we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at [email protected].
Information you provide to us
We receive and store any information you knowingly provide to us. For example, we collect personal information, including but not limited to, your name, title, company, email address, phone number, address, location and browser information. You can choose not to provide us with certain information, but then you may not be able to register with us or to take advantage of some of our features. We may anonymize your personal information so that you cannot be individually identified, and provide that information to our partners.
If you have provided us with a means of contacting you, we may use such means to communicate with you. For example, we may send you promotional offers on behalf of other businesses, or communicate with you about your use of the services. Also, we may receive a confirmation when you open a message from us. This confirmation helps us make our communications with you more interesting and improve our services. If you do not want to receive communications from us, please indicate your preference by sending an email to [email protected]. Please note that if you do not want to receive legal notices from us, those legal notices will still govern your use of the services, and you are responsible for reviewing such legal notices for changes.
Information collected automatically
When we collect usage information (such as the numbers and frequency of visitors to the website), we only use this data in aggregate form, and not in a manner that would identify you personally. For example, this aggregate data tells us how often users use parts of the services, so that we can make the services appealing to as many users as possible. We may also provide this aggregate information to our partners; our partners may use such information to understand how often and in what ways people use our services, so that they, too, can provide you with an optimal experience. We never disclose aggregate information to a partner in a manner that would identify you personally.
We neither rent nor sell your personal information in personally identifiable form to anyone. However, we do share your personal information with third parties as described above and in this section:
Affiliated businesses and third party websites we do not control
In certain situations, businesses or third party websites we’re affiliated with may sell items or provide services to you through the services (either alone or jointly with us). You can recognize when an affiliated business is associated with such a transaction or service, and we will share your personal information with that affiliated business only to the extent that it is related to such transaction or service. We have no control over the policies and practices of third party websites or businesses as to privacy or anything else, so if you choose to take part in any transaction or service relating to an affiliated website or business, please review all such business’ or websites’ policies.
We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products or services to you. Unless we tell you differently, our agents do not have any right to use the personal information we share with them beyond what is necessary to assist us.
We may choose to buy or sell assets. In these types of transactions, customer information is typically one of the business assets that would be transferred. Also, if we (or our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, personal information would be one of the assets transferred to or acquired by a third party.
Protection of company and others
We reserve the right to access, read, preserve, and disclose any information that we reasonably believe is necessary to comply with law or court order; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of company, our employees, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
With your consent
Except as set forth above, you will be notified when your personal information may be shared with third parties in personally identifiable form, and will be able to prevent the sharing of this information.
We endeavor to protect the privacy of your personal information we hold in our records, but we cannot guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.
Our services give you access to a broad range of information (including personal information) about your account and your interactions with the service for the purpose of viewing and, in certain cases, updating or deleting that information. The information you can view, update, and delete may change as the services change. If you have any questions about viewing or updating information we have on file about you, please contact us at [email protected].
You can always opt not to disclose information to use, but keep in mind some information may be needed to register with us or to take advantage of some of our special features.
You may request deletion of your information by emailing us at [email protected]. Please note that some information may remain in our records, for example in our archives, after your request of deletion of such information. We may use any aggregated data derived from or incorporating your personal information after you update or delete it, but not in a manner that would identify you personally. Please also note that comments you post publicly on our website, such as comments on our blog posts, will remain visible to the public.
Billsby complies with the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Economic Area and Switzerland to the United States.
If you are a resident of the European Union (“EU“), United Kingdom, Lichtenstein, Norway, or Iceland, you may have additional rights under the EU General Data Protection Regulation (the “GDPR“) with respect to your Personal Data, as outlined below.
For this section, we use the terms “personal data” and “processing” as they are defined in the GDPR, but “personal data” generally means information that can be used to individually identify a person, and “processing” generally covers actions that can be performed in connection with data such as collection, use, storage and disclosure. Company will be the controller of your personal data processed in connection with the services. Note that we may also process personal data of our customers’ end users or employees in connection with our provision of services to customers, in which case we are the processor of personal data. If we are the processor of your personal data (i.e., not the controller), please contact the controller party in the first instance to address your rights with respect to such data.
We collect personal data about you when you provide such information directly to us, when third parties such as our business partners or service providers provide us with personal data about you, or when personal data about you is automatically collected in connection with your use of our services.
Information we collect directly from you
We receive personal data directly from you when you provide us with such personal data, including without limitation the following:
- First and last name
- Company name, VAT number
- Email address
- Mailing address
- Telephone number
- IP Address
- Browser information
- Credit card and credit card CVV
- Transaction and billing data
- Information we receive from third party sources
Some third parties such as our business partners and service providers provide us with personal data about you, such as the following
- Account information for third party services: If you interact with a third party service when using our services, such as if you use a third party service to log-in to our services (e.g., Facebook Connect or Twitter OAuth), or if you share content from our services through a third party social media service, the third party service will send us information about you, such as information from your public profile, if the third party service and your account settings allow such sharing. The information we receive will depend on the policies and your account settings with the third party service.
Information we automatically collect when you use our services
Some personal data is automatically collected when you use our services, such as the following:
- IP address
- Device identifiers
- Web browser information
- Page view statistics
- Browsing history
- Usage information
- Transaction information (e.g. transaction amount, date and time such transaction occurred)
- Location information (e.g. IP address, zip code)
Log data (e.g. access times, hardware and software information)
How do we use your personal data?
We process personal data to operate, improve, understand and personalize our services. For example, we use personal data to:
- Create and manage user profiles
- Communicate with you about the services
- Process orders
- Contact you about service announcements, updates or offers
- Provide support and assistance for the services
- Personalize website content and communications based on your preferences
- Meet contract or legal obligations
- Respond to user inquiries
- Fulfill user requests
- Comply with our legal or contractual obligations
- Resolve disputes
- Protect against or deter fraudulent, illegal or harmful actions
- Enforce our Terms of Service
- We will only process your personal data if we have a lawful basis for doing so. Lawful basis for processing include consent, contractual necessity and our “legitimate interests” or the legitimate interest of others, as further described below.
We process the following categories of personal data as a matter of “contractual necessity”, meaning that we need to process the data to perform under our Terms of Service with you, which enables us to provide you with the Services. When we process data due to contractual necessity, failure to provide such personal data will result in your inability to use some or all portions of the Services that require such data.
- First and last name
- Email address
- Mailing address
- IP Address
- Credit card and credit card CVV
- Transaction and Billing Data
We process the following categories of personal data when we believe it furthers the legitimate interest of us or third parties.
- First and last name
- Email address
- Mailing address
Examples of these legitimate interests include:
- Operation and improvement of our business, products and services
- Marketing of our products and services
- Provision of customer support
- Protection from fraud or security threats
- Compliance with legal obligations
- Completion of corporate transactions
In some cases, we process personal data based on the consent you expressly grant to us at the time we collect such data. When we process personal data based on your consent, it will be expressly indicated to you at the point and time of collection.
Other processing grounds
From time to time we may also need to process personal data to comply with a legal obligation, if it is necessary to protect the vital interests of you or other data subjects, or if it is necessary for a task carried out in the public interest.
How and with whom do we share your data?
- Payment processors
- Fraud prevention service providers
- Ad networks
- Analytics service providers
- Staff augmentation and contract personnel
- Hosting service providers
- Co-location service providers
- Telecommunications service providers
We also share personal data when necessary to complete a transaction initiated or authorized by you or provide you with a product or service you have requested. In addition to those set forth above, these parties also include:
- Other users (where you post information publicly or as otherwise necessary to effect a transaction initiated or authorized by you through the services)
- Social media services (if you interact with them through your use of the services)
- Third party business partners who you access through the services
- Other authorized parties
We also share information with third parties when you have given us consent to do so (as indicated at the point such information is collected).
We also share personal data when we believe it is necessary to:
- Comply with applicable law or respond to valid legal process, including from law enforcement or other government agencies
- Protect us, our business or our users, for example to enforce our terms of service, prevent spam or other unwanted communications and investigate or protect against fraud
- Maintain the security of our products and services
Furthermore, if we choose to buy or sell assets, user information is typically one of the transferred business assets. Moreover, if we, or substantially all of our assets, were acquired, or if we go out of business or enter bankruptcy, user information would be one of the assets that is transferred or acquired by a third party, and we would share personal data with the party that is acquiring our assets. You acknowledge that such transfers may occur, and that any acquirer of us or our assets may continue to use your personal information as set forth in this policy.
How long do we retain your personal data?
We retain personal data about you for as set forth on our data retention policy at https://billsby.com/terms in accordance with legal and additional compliance requirements. In some cases we retain personal data for longer, if doing so is necessary to comply with our legal obligations, resolve disputes or collect fees owed, or is otherwise permitted or required by applicable law, rule or regulation. Afterwards, we retain some information in a depersonalized or aggregated form but not in a way that would identify you personally.
What security measures do we use?
We seek to protect personal data using appropriate technical and organizational measures based on the type of personal data and applicable processing activity. For example, we use encryption and tokenization to keep your personal data secure.
What rights do you have regarding your personal data?
You have certain rights with respect to your personal data, including those set forth below. For more information about these rights, or to submit a request, please email [email protected]. Please note that in some circumstances, we may not be able to fully comply with your request, such as if it is frivolous or extremely impractical, if it jeopardizes the rights of others, or if it is not required by law, but in those circumstances, we will still respond to notify you of such a decision. In some cases, we may also need to you to provide us with additional information, which may include personal data, if necessary to verify your identity and the nature of your request.
- Access: You can request more information about the personal data we hold about you and request a copy of such personal data.
- Rectification: If you believe that any personal data we are holding about you is incorrect or incomplete, you can request that we correct or supplement such data.
- Erasure: You can request that we erase some or all of your personal data from our systems.
- Withdrawal of consent: If we are processing your personal data based on your consent (as indicated at the time of collection of such data), you have the right to withdraw your consent at any time. Please note, however, that if you exercise this right, you may have to then provide express consent on a case-by-case basis for the use or disclosure of certain of your personal data, if such use or disclosure is necessary to enable you to utilize some or all of our services.
- Portability: You can ask for a copy of your personal data in a machine-readable format. You can also request that we transmit the data to another controller where technically feasible.
- Objection: You can contact us to let us know that you object to the further use or disclosure of your personal data for certain purposes.
- Restriction of processing: You can ask us to restrict further processing of your personal data.
- Right to file complaint: You have the right to lodge a complaint about the company’s practices with respect to your personal data with the supervisory authority of your country or EU Member State.
Transfers of personal data
The services are hosted and operated in the United States (“U.S.”) through company and its service providers, and laws in the U.S. may differ from the laws where you reside. By using the services, you acknowledge that any personal data about you, regardless of whether provided by you or obtained from a third party, is being provided to company in the U.S. and will be hosted on U.S. servers, and you authorize company to transfer, store and process your information to and in the U.S., and possibly other countries. You hereby consent to the transfer of your data to the U.S. pursuant to EU-US Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework.
What if you have questions regarding your personal data?
If you have any questions about this section or our data practices generally, please contact us using the following information:
Email: [email protected]
You can control and/or delete cookies as you wish – for details, see http://www.allaboutcookies.org/. Most browsers have an option for turning off the cookie feature, which will prevent your browser from accepting new cookies, as well as (depending on the sophistication of your browser software) allowing you to decide on acceptance of each new cookie in a variety of ways. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work. We strongly recommend that you leave cookies active, because they enable you to take advantage of the most attractive features of the services.
Further information on Cookies can be found at http://ec.europa.eu/ipg/basics/legal/cookies/index_en.htm, https://ico.org.uk/for-the-public/online/cookies/, or http://www.allaboutcookies.org/.
Please reference the chart and general description below to learn more about the kinds of cookies we use and for what purpose.
|Cookie name||Purpose||Expiry time|
|Billsby.app||To handle functionality of the Billsby control panel|
|billsby_auth_data_control||Authentication token to handle session control and login to the Billsby web application||Session|
|billsby_selected_company||Authentication token to handle company switching wthin the Billsby web application||Session|
|Retargeting and advertising|
|fr||Used by Facebook to deliver series of advertisement products such as real-time bidding from third-party advertisers||3 months|
|Google Analytics||Performance and analysis|
|collect||Sends data to Google Analytics about the visitor’s device and behavior. Tracks the visitor across devices and marketing channels.||Session|
|ga||Registers a unique ID that is used to generate statistical data on how the visitor uses the website.||2 years|
|gat||Used by Google Analytics to throttle request rate.||Session|
|gid||Registers a unique ID that is used to generate statistical data on how the visitor uses the website.||Session|
|IDEE||Used by Google DoubleClick to register and report the website user’s actions after viewing or clicking one of the advertiser’s ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user.||1 year|
|Hotjar||Performance and analysis|
|_hjClosedSurveyInvites||Hotjar cookie. This cookie is set once a visitor interacts with a Survey invitation modal popup. It is used to ensure that the same invite does not re-appear if it has already been shown.||365 days|
|_hjDonePolls||Hotjar cookie. This cookie is set once a visitor completes a poll using the Feedback Poll widget. It is used to ensure that the same poll does not re-appear if it has already been filled in.||365 days|
|_hjMinimizedPolls||Hotjar cookie. This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site.||365 days|
|_hjDoneTestersWidgets||Hotjar cookie. This cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in.||365 days|
|_hjMinimizedTestersWidgets||Hotjar cookie. This cookie is set once a visitor minimizes a Recruit User Testers widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site.||365 days|
|_hjIncludedInSample||Hotjar cookie. This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.||365 days|
|_hjShownFeedbackMessage||This cookie is set when a visitor minimizes or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if they navigate to another page where it is set to show.||365 days|
|Intercom||Customer service and experience management|
|intercom-id-*||Unique anonymous identifier.||9 months|
|intercom-session-*||Keeps track of logged in sessions.|
|Quora||Retargeting and advertising|
|m-b||Used by Quora to deliver series of advertisement products such as real-time bidding from third-party advertisers||2 years|
These are cookies that are required to provide you with features or services that you have requested. For example, cookies that enable you to log into secure areas of our site or use a shopping cart. Disabling these cookies will encumber the services’ performance and may make certain features and services unavailable.
These cookies are used to recognize you when you return to our services. This enables us to personalize our content for you, greet you by name, and remember your preferences (for example, your choice of language or region).
Performance or analytical cookies allow us to understand how visitors use our website and service such as by collecting information about the number of visitors to the website, what pages visitors view on our website and how long visitors are viewing pages on the website. Performance or analytical cookies also help us measure the performance of our advertising campaigns in order to help us improve our campaigns and the service’s content for those who engage with our advertising.
Retargeting or advertising cookies collect data about your online activity and identify your interests so that we can provide advertising that we believe is relevant to you.
These are cookies placed by a third party on your device and may provide information to those third parties about browsing habits (including your visits to our Services, the pages you have visited and the links and advertisements you have clicked) that may help identify if certain services that such third parties provide are being used, identify your interests, retarget you and serve advertisements that are relevant to you. We do not have control or access to such Cookies. If you look at one page on our Services, an advertisement may be delivered to you on our Services or on other sites, for products referenced on that page or for similar products and services. We do not engage in retargeted advertising for children users of our Services. Opt-out options are also available on the websites of the Network Advertising Initiative (NAI), the Digital Advertising Alliance (DAA) and the European Digital Advertising Alliance (eDAA).
The types of cookies described above may be “session cookies” which are temporary cookies that are only stored on your device while you are visiting our site or “persistent cookies” which are cookies that are stored on your device for a period of time after you leave our site. The length of time a persistent cookie stays on your device varies from cookie to cookie. We use persistent cookies to store your preferences so that they are available for the next visit, and to keep a more accurate account of how often you visit our services, how often you return, how your use of the services may vary over time, and measure the effectiveness of advertising efforts. Through these cookies, we may collect information about your online activity after you leave our services. Just like any other usage information we collect, this information allows us to improve the services and customize your online experience. Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services (including behavioral advertising services) that you do not wish such operators to track certain of your online activities over time and across different websites. Our services do not support Do Not Track requests at this time, which means that we collect information about your online activity both while you are using the services and after you leave the services.
Our services use Google Analytics, a web analysis service provided by Google Inc. (“Google”) which is based on cookie technology. The information generated by the cookie is usually sent to a Google server in the USA, where it is stored. On behalf of Billsby, Google will use the generated information to evaluate your use of the website, to compile reports on website activities, and to provide the website operator with additional services connected with website and Internet use. The IP address transmitted by your browser in connection with Google Analytics is not collated with other data by Google. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
You can decide whether or not to accept Cookies. One way you can do this is through your internet browser’s settings. To find our more information about Cookies, including information about how to manage and delete Cookies, please visit https://ico.org.uk/for-the-public/online/cookies/ or http://www.allaboutcookies.org/. To explore what Cookie settings are available to you, look in the “preferences” or “options” section of your browser’s menu.
Updated 8 months ago