Account cancellation

How do I cancel my Billsby account?

We hate to see you go, but if you do wish to cancel then head to Settings > Configuration and scroll to the bottom of the page. Here you'll see a button to request the cancellation of your account.

Please note that once you've selected 'Request Cancellation' you will have to wait for the two-week holding period until you're able to terminate your account. This is a safety feature to avoid someone deleting an account by mistake.

Can I reverse my account cancellation?

At any time during the 14 day holding period, you or a teammate may opt to keep your Billsby account by accessing the cancellation menu and clicking the 'I'd like to keep Billsby' button. This will cancel the request entirely. However, if you confirm the cancellation after the 14-day holding period, this is irreversible.

How long do I have to cancel my account after the hold period?

Your account can only be cancelled for seven days after the 14-day holding period has ended. If it is not cancelled within this seven-day time limit, you will need to request cancellation again.

Are all my details deleted when I cancel my account?

All customer and company details will immediately and irreversibly be deleted upon cancellation and you will be logged out.


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