Email notifications

How do I customize which emails are sent out to my customers at various stages during the billing journey?

Head to Settings > Configuration > Email settings, and then click the 'Emails' tab. Here you can choose which emails are sent to customers at various stages as well as customize the content of the emails.

How do I customize the template of my emails?

To customize the template which your email notifications are based on, head to Settings > Configuration > Email settings, and then click the 'Template' tab. Here you can edit your footer text and add an advert if you wish. We use the same logo and colors for emails that you set up in your brand customization settings. If you want to change these, you can click through to the customization page and update them there.

How do I change the email address which replies from customers are sent to?

In Settings > Configuration > Email settings > Routing, you can update the email address that email replies from customers are routed to.


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