What are cycles?

Cycles are simply how often and how much a customer pays you.

How do I add a free trial?

When adding your cycle, simply toggle 'Free trial' to on and specify the length of the free trial period.

How do I add a setup fee?

When adding your cycle, simply toggle 'Setup fee' to on and specify the fee amount.

How do I choose a custom billing date?

By default, 'On the anniversary of the customer signing up' is selected when you are adding a cycle. Simply click the dropdown to see options to select on a fixed day.

If my cycle's billing date is on the anniversary of the customer signing up, what happens if I sign a customer up on the 31st and there isn't 31 days in the month?

When this happens, for the months that don't have 31 days, the billing date defaults to the last working day of the month.

How do I add a minimum term?

When adding your cycle, simply toggle 'Minimum term' to on and specify the length of the term.

How do I create a hidden cycle?

When adding your cycle, simply click the 'Visibility' field dropdown and select 'Hidden'. The cycle will then not be shown in our checkout tools unless you specifically call it using our API.

How do I delete a cycle?

To delete a cycle, find the cycle within 'Products, plans and cycles' and hit the red trash can icon beside the cycle you wish to delete. Your customers will no longer be able to sign-up to that cycle. Customers currently subscribed to the cycle will retain it after deletion and the removal of the cycle should be completed at account level.


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