Hi there - we would like our cancellation policy to be to not issue a refund, but maintain access for the duration of the current billing cycle. The only issue with this is the wording on the cancellation self service page which at the top says 'You are about to cancel the following plan and lose XXX of paid usage.' Is there any way to customise this text that I have missed to remove the 'and lose XXX of paid usage'? Thanks
Posted by Douglas about a month ago
I am trying to develop using the webhooks, however when I either use the test button or perform actions on the embedded checkout I only get an empty object in the body of the request. Has anyone else experienced this issue? All hooks seem to fire and arrive OK, just no data! Thanks for any help or advice
Posted by Douglas 3 months ago
I'm having a hard time understanding how to charge my clients a different price after their first month of service. Basically I just want to charge my clients a set up fee for the first month, then a different monthly recurring fee after, how do I do this? Also I'm transferring from Chargebee to you guys and I'm trying to figure out the best way to transfer all my clients data and subscriptions easy, fast and safe. Any advice?
Posted by Michael 3 months ago
On my dev server (localhost:3000) and on my production site (hosted by Vercel) I am getting either errors or a warning when using the href tag provided (aka the embed code). On my dev server, I'm getting these errors: Access to XMLHttpRequest at 'https://checkoutlib.billsby.com/config/config.json' from origin 'http://localhost:3000' has been blocked by CORS policy: The 'Access-Control-Allow-Origin' header has a value 'https://localhost:3000' that is not equal to the supplied origin. GET https://checkoutlib.billsby.com/config/config.json net::ERR_FAILED Uncaught DOMException: Failed to execute 'send' on 'XMLHttpRequest' On my live website, I'm getting this warning: [Deprecation] Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. In both instances, clicking on the link does nothing else (doesn't bring up checkout, etc).
Posted by William 3 months ago
I have a forum of 13000 members, I would like to offer an option for them to go ad free on my site buy aying a monthly fee. How can I do this so they don;t need to re enter details and get a new login to manage their billsby subscription? Thanks
Posted by james 3 months ago
When under my client information I select "edit" so that I can add the subscription, then a screen appears to select "subscription" once i do that. Why does it make me reenter the client CC details again? "Shouldn't it go straight to the check out cart using the CC details that's already saved.
Posted by Siarra 4 months ago
Posted by AJ 4 months ago
We are testing email flows. Among that, we also test if the "reply to this email" function works, that is embedded in all outgoing customer emails. Answers are going to [email protected] - are however returned, with the following error: Remote server returned not permitted to relay -> 550 5.7.1 Relaying denied Any help on this? Thank you!
Posted by Georg 5 months ago
I am integrating Billsby into multi-player games. During game startup I will check if the player is subscribed. The games have a trial period and Billsby Plans can handle that well with trial period features. But to do that, even a brand new user running the game for the very first time must create an account with a trial period, which will be a deterrent to the user. Users don't want to enter an email address and payment info just to do a trial. I would like to create a completely transparent, no-friction way to get them into the trial period, use Billsby to track the trial period, and then require them to create an account once the trial period is over. "Friction free" means not having to explicitly create a user ID (that they are aware of anyway), not have to enter an email address, and certainly not enter payment information. Ideally I would create a temporary Billsby customer the user would never know about, subscribe that user to a plan with 0 cost and a trial period, and store that customer ID locally to validate them every time they start the game. When the trial period has expired the game program would direct them to create an account, provide full info including email address and payment info, and delete the temporary customer in Billsby. But it doesn't appear it's possible to do it in that way, since creating a customer requires address, email, and payment info. Is there some way to accomplish what I'm trying to do -- use Billsby to track a trial period for a specific customer in some way, but with a zero-friction user experience until the trial period is over?
Posted by Joe 5 months ago
When I create a customer rmanually and leave address line 2 empty, it seems to take on the value of address line 1. I wanted to correct that, but I am unable to set that field to null or empty, either by using the Billsby customer edit page, or by REST API. Is there way to set a field's value to null or empty?
Posted by Joe 5 months ago
I am evaluating Billsby and have not gone live with a payment processor. I have created products, plans, and cycles, and created a single customer manually. But I am unable to create a subscription manually for a customer. Starting on the individual customer page, I press Create Subscription and am able to go proceed through a checkout sequence. But at the end of the checkout sequence, I get the message "There was a problem processing your payment Please try again later or using a different card". Is it possible to create subscriptions in a test mode without being active on a live payment processor?
Posted by Joe 5 months ago