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Hi, i need to ask user for a sub-domain to install their products, just like you to with Billsby, can i set this up in Billsby or should i implement it on my website? Free text custom field doesn't not fit, as user can enter anything that is not URL sub-domain compatible (like spaces or special chars). Also, i need pages and emails in the language requested by user (at least French and English), can Billsby manage this? Thanks.

I created a Product, Plan, and Cycle. Now I want to add the embed code for a button on my site. How do I find the Product ID and Plan ID to include them in the embed code for a button on my site? Is the ID the name that I gave the product and plan when I created them?

I am trying to update the add-on counts in an existing subscription using the API. I am using this API enpoint PUT: https://public.billsby.com/api/v1/rest/core/{{companyDomain}}/subscriptions/{{subscriptionUniqueId}}/plan and this payload: { "planChangeType": 1, "planId": {{planId}}, "cycleId": {{cycleId}}, "addOns": [ { "addOnId": {{addonId}}, "quantity": 12 } ], "issueRefund": false } I get a 400 'Bad Request' response with this message: { "errorCode": "Subscription_Change_Subscription_Plan_Billing_Error", "errorMessage": "Subscription_Not_Found" } I have double checked the subscriptionUniqueId is correct, and also tried using the subscriptionId instead, but still get the same error. Some advice on updating add-on quantities via the API would be appreciated. Thanks

We are testing email flows. Among that, we also test if the "reply to this email" function works, that is embedded in all outgoing customer emails. Answers are going to [email protected] - are however returned, with the following error: Remote server returned not permitted to relay -> 550 5.7.1 Relaying denied Any help on this? Thank you!

Hi, I have an embed on Wix for checkout, it works fine for a normal plans. However, when I add a trial period to the cycle I get this message: There was a problem processing your payment Please try again later or using a different card This is using the sandbox test card provided.

I expected the Subscription changed webhook to come with allowances data inside but it does not. Changing allowance also doesnt trigger this event. Can we can a webhook that covers when allowances are changed?

Is there a way using Zapier to create an automation that texts the customer when a payment fails? I see there are automation that can be done for successful payments but nothing for failed payments.

I have a forum of 13000 members, I would like to offer an option for them to go ad free on my site buy aying a monthly fee. How can I do this so they don;t need to re enter details and get a new login to manage their billsby subscription? Thanks

Does anyone have a timeframe for direct debit, ACH or eChecks support?

Hi, given a customerID and a subscriptionID, I want to get the Stripe payment identifier that I can use to lookup using Stripe's API. (Preferably "card_...")