Community

Hi, I have an embed on Wix for checkout, it works fine for a normal plans. However, when I add a trial period to the cycle I get this message: There was a problem processing your payment Please try again later or using a different card This is using the sandbox test card provided.

I expected the Subscription changed webhook to come with allowances data inside but it does not. Changing allowance also doesnt trigger this event. Can we can a webhook that covers when allowances are changed?

I just tried accessing the acct mgmt feature and it will not open on mobile it does some weird thing like bringing up the page on top of the existing page. Works fine on desktop. Is this a bug?

Hi, I am working with the API to get custom fields. I have 3 custom fields but it's only returning the one of them. I am using Zapier Custom Request and everything up to this point has worked fine, but for some reason it's only returning 1 custom field and not the other 2. Any suggestions? Thanks in advance, Shawn

I have integrated the api using document, created two products and tried to get them through api, the api is working and the row count as result is also increases but didn't got the product details on the page.

Can we allow subscription without Credit Card - just using offline payment?

Hi there :) i am new to Billby and love it. The first thing i discovered, which isn't very convenient for the customer, is the small viewport of the iframe (either checkout or self service) I know that 3rd party iframes can't be modified, but is there any option for this available from your side? Something i stumbled on while searching was this: https://support.billsby.com/discuss/5f66844c36d5980030c04910 Mark mentions there that a solution is coming in a few weeks Thanks in advance :) Dimi

Hello, Your product seems really great. Before I further analysing the features, could you please let me know if we can use your solution for our french users? Will be able to translate everything (emails, portal, checkout, etc)? Thanks, Olivier

When I use any "core" API I am successful (example): https://public.billsby.com/api/v1/rest/core/... When I try to use the api from "billing" (as shown here) https://public.billsby.com/api/v1/rest/billing/... I get the CORS error (shown below) : Access to fetch at 'https://public.billsby.com/api/v1/rest/billing/[companyName]/subscriptions/[subscriptionId]/addons' from origin 'http://localhost:65508' has been blocked by CORS policy: Response to preflight request doesn't pass access control check: No 'Access-Control-Allow-Origin' header is present on the requested resource. If an opaque response serves your needs, set the request's mode to 'no-cors' to fetch the resource with CORS disabled. I used the APIs "Try It" function, which works on the billsby site. However, copying it directly into my scripting area, still produces the same error shown above. Please advise.

Hi there, We want to reward certain behaviour on our platform by giving the user their subscription for free for a X number of days. I thought we could simply update the nextBillingDate, but I can't find a PUT method to do so with the API. If you user has a subscription for $5 a month, how can I give them 3 days for free using the API? Thank you! - Sander