There was a problem processing your payment
I am not able to process payments on my website I am not sure what the issue is. is there anyway to test out or have some check the settings ?
Posted by Kalen 7 months ago
How do I get Stripe payment identifier from a Subscription?
Hi, given a customerID and a subscriptionID, I want to get the Stripe payment identifier that I can use to lookup using Stripe's API. (Preferably "card_...")
Posted by Sameer 7 months ago
Failed Payments Text Message Automation
Is there a way using Zapier to create an automation that texts the customer when a payment fails? I see there are automation that can be done for successful payments but nothing for failed payments.
Posted by Monica 9 months ago
Problem with testing Trial period plans
Hi, I have an embed on Wix for checkout, it works fine for a normal plans. However, when I add a trial period to the cycle I get this message: There was a problem processing your payment Please try again later or using a different card This is using the sandbox test card provided.
Posted by Paul 11 months ago
Webhooks & Allowances
I expected the Subscription changed webhook to come with allowances data inside but it does not. Changing allowance also doesnt trigger this event. Can we can a webhook that covers when allowances are changed?
Posted by Evan 12 months ago
Mobile Account Mgmt for Customers
I just tried accessing the acct mgmt feature and it will not open on mobile it does some weird thing like bringing up the page on top of the existing page. Works fine on desktop. Is this a bug?
Posted by Shawn 12 months ago
Hi, I am working with the API to get custom fields. I have 3 custom fields but it's only returning the one of them. I am using Zapier Custom Request and everything up to this point has worked fine, but for some reason it's only returning 1 custom field and not the other 2. Any suggestions? Thanks in advance, Shawn
Posted by Shawn about 1 year ago
Api product results issue
I have integrated the api using document, created two products and tried to get them through api, the api is working and the row count as result is also increases but didn't got the product details on the page.
Posted by Terry about 1 year ago
subscribe without Credit Card details
Can we allow subscription without Credit Card - just using offline payment?
Posted by Simone about 1 year ago
Iframe customization options
Hi there :) i am new to Billby and love it. The first thing i discovered, which isn't very convenient for the customer, is the small viewport of the iframe (either checkout or self service) I know that 3rd party iframes can't be modified, but is there any option for this available from your side? Something i stumbled on while searching was this: https://support.billsby.com/discuss/5f66844c36d5980030c04910 Mark mentions there that a solution is coming in a few weeks Thanks in advance :) Dimi
Posted by DIMITRIOS about 1 year ago