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Looking for Advice on Managing Subscription Billing for a SaaS Product

Hi everyone,

I'm currently working on a SaaS project that will offer monthly and annual subscription plans. While researching different billing workflows, I realized there are several areas where real-world experience is much more valuable than documentation alone.

I'd love to hear from people who have already launched a subscription-based product.

Some questions I have are:

  • What was the biggest challenge when setting up recurring billing?
  • How do you handle failed payments or expired cards?
  • Do most customers prefer monthly or annual subscriptions?
  • Have you encountered issues with renewals, upgrades, or downgrades?
  • Are there any common mistakes that first-time SaaS founders should avoid?

I'm interested in learning from your experience before finalizing our billing setup.

Thanks in advance for sharing your insights!