Community

Billsby, when is this payment-processing issue going to be resolved? We’re approaching 24 hours with the system down, and there has been zero communication on your end. No banner, no status alert, no email update—nothing. We are completely in the dark.
This situation is severely affecting my business. I’ve gone an entire day without being able to process a single dollar, and I have employees and clients depending on this. The lack of communication is extremely frustrating.
Right now the only way to get any attention is by leaving comments in community forums, because there’s no direct support, no ticket system, no automatic confirmation—just messages that disappear into a void. For a company of your size, it genuinely feels like there is only one part-time customer-service person handling everything.
This is not how things used to be months ago, and it raises real concerns about what’s happening internally.
I need an update.
I need communication.
And I need clarity on when this issue will be fixed.
At this point, the disconnect and lack of transparency are making us seriously reconsider whether Billsby will be a reliable long-term solution for our business.